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Remote Learning Use of Technology and Delivery of Virtual Special
            Education Services
               Most  K–12  schools  have  learning  management  systems,  devices,  software
            applications,  and  online  programs  to  support  students  with  disabilities  and  their
            peers. Prior to the pandemic, the use of or the integration of technology was focused
            inside the classroom to support instruction for individual students, and most teachers
            did not receive education on how to use the digital tools and technology as a primary
            instructional platform (Gunter & Reeves, 2017; Hinostroza et al., 2015; Pittman &
            Gains, 2015). Teachers who worked with students and families who lived in low
            socioeconomic  households  and  students  who  were  English  Language  Learners
            (ELL) voiced that access and connectivity were not easy:
                   There  is  a  disparity  between  high  SES  areas  and  low-tech  access;  even
                   though the district distributed Chromebooks and hotspots…our ELL families
                   seem to have a particularly hard time with access. The language used for
                   connecting technology is often not within their common vocabulary.
               Participants identified a need for more training and understanding of how to
            deliver quickly and dynamically over the Internet. The need for swiftness seemed
            to influence plans not only for services provided
            daily but also for those provided long-term, such
            as  extended  school  year  (ESY).  One  district’s   [The study] targeted identifying
            ESY  coordinator  expressed  this  need  in  this
            way: “It was difficult because I had to change      the challenges and triumphs
            gears from ‘in-person’ to ‘virtual’ ESY with 2
            weeks to spare in planning and organizing and      education professionals found
            with  little  know-how  for  some  technology.”     as they traversed from school
            Administrators  recognized  teachers’  efforts  to
            switch to remote learning—some without formal        closures to remote delivery
            training. An administrator from a small district
            said, “Teachers deserve to hear appreciation for   because of the COVID-19 global
            the adjustments they made so quickly and many
            without  truly  knowing  what  they  were  in  for.               pandemic.
            They helped one another with the technology in
            continual ways when needed.”
               Participants  also  expressed  challenges  concerning  the  delivery  of  related
            services. For example, one noted, “Some of these kiddos have 3+ related-service
            providers and their general education and special education teacher.” At the same
            time,  related-service  delivery  gave  educators  a  renewed  appreciation  for  the
            support from administrators and related-service personnel. The repeated comment
            expressed was
                   Everyone is so overwhelmed, yet they truly come together when someone
                   says they have a need. Tons of brainstorming for solutions happen at the end
                   of virtual meetings, and it is so awesome to see and hear our teams working
                   together so quickly and being so willing to do what it takes to get the kiddos
                   the services they need.
               Many challenges were also expressed about screen-engagement  concerns for
            students with severe disabilities. However, there were also some surprises for those
            directly  involved  in  remote  teaching  of  students  with  disabilities.  Several  made
            comments similar to this one:



            Changing Perspectives on Teaching and Learning                                                     45
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